Success = Happiness? You've got it backwards. If happiness is just on the other side of that next big win, you're pushing happiness further away, not getting closer to it.
Who owns the customer experience? You, me. Everybody.
Don Peppers: "At many companies it’s easy to point fingers at the service people, or the sales people, or the account handlers. Customer experience is their job, it’s not my job."
Wanted: Tolerance for ambiguity
"Too many recent graduates... approach their job descriptions the way they did a syllabus in college—as a recipe for winning in a career. They want concrete, well-defined tasks, as if they were preparing for an exam in college."
How not to manage an introvert
Great, short article from organizational psychologist Dr. Marla Gottschalk.
Your estimates are wrong. But so are mine.
It's common knowledge that software development estimates are always wrong. But with some careful planning and background research into your organization's previous project expenditures, they can at least be less wrong, especially if you include the "soft stuff."
Analysis of a disruptive technology
How do you respond when you don’t feel any pain? How do you take a painful course of action while staying safe?
A worthwhile analysis of a Blackberry postmortem.
Study: Culture of learning begins at home
A massive study -- the "biggest and most comprehensive set of data at this grade level" -- delves into the relationship between school and home, and the important role parents play as teachers.
"Do the Work" is a needed nudge in the rear
Could you be getting in your way of producing great work? Have you started a project but never finished? Would you like to do work that matters, but don't know where to start?
All of the above, yes, thank you!
Quick read: Secrets to leading great meetings
Asana co-founder Justin Rosenstein breaks it down... before you HAVE a break-down.